Thanks for the tip, Tony.

Hi, can you explain better how to get MPT with vista? please.

Thank Your,
I Honestly Love U For This

Thanks

The driver you refer to is for a 32 bit OS. Do you know of the driver for a 64 bit OS?
thanks

I was not so lucky. I have a Motorola E815 phone and it is not on the list of phones supported. HELP!

Sure Penny; go here.
Good luck!

If I understand your question, the way it worked for me was to:
1) Upgrade to Vista
2) Make sure MPT is updated to the latest version
3) Download the latest driver from Motorola (above)

Hi, how can I upgrade to Vista?
How is updated to the last version?

Sorry, but I couldn’d understand you too much.

Uh, this topic is about Windows Vista, and using it with Motorola Phone Tools. If you are not using Windows Vista but you are using Motorola Phone Tools, you can MPT from within the program.

If this works Thanks.

How about for bluetooth?

Thanks alot!!!
I’ve been looking for this for a while.

I had follow the instructions above and does not work. I wonder what I’m doing wrong.

I don`t know what`s up, but my phone continues to not be detected….and once I get a connection and try to upload to my phone….I get an error that says “Cannot comminunicate will moblie device”.

Hi Tony, what a pain! I took everything to do with MPT off my PC. I then put the driver on. I then found that I had to manualy load the driver into vista, I then looked for it just to make sure vista had picked up on it, it had. I then loaded MPT 4.0 from the CD that came with the phone, it loaded and yes when vista went to the website for the update to 4.2 it was about 10 times that vista questioned my judgement, but eventualy it completed. I then restarted MPT and when it asked for the phone to be plugged in, vista found my phone within 3 seconds WOW. Thanks very much for your research it helped me immensley.

May someone please give me the step by step directions for downloading Motorola Phone Tools Version 4 for Windows Vista? Also may someone please help me by giving the name of the site for Motorola Phone Tools Updates?

I loaded the drivers with out a problem – plugged in the phone – no problems there – however when I try and create a ringtone – it tells me failed to create file if I try and save it to my pc or transfer it to my phone… it’s great I can get into phone tools now – but can’t see what use it is if everything I try and do it tells me that it can’t do it….. Not sure if I’m more irritated at Vista or MFT not having a proper update for vista….

Thanks – finally got V3 and V3i working on laptop – still issues with getting phonebooks synchronised but at least I can see the phones. Problems when I try to install new drivers from MotoDev on main workstation – has raid array – no C: drive and installer fails. Help!!!

You are awesome! Thank you so much for sharing this information. You don’t know how frustratig of a problem this has been for me (then again maybe you do!)

I did everything just as you described and it worked! I am connected the internet through motorola phone tools using my V3i as we speak thanks to your advice!

Another little tip for connecting. Try different USB ports until one works. I got mine to connect after switching ports 3 times. And I also had to get a better USB connecter as well. But I was definitely having a hard time trying to update the drivers until I found this webpage.

THANK YOU!!!

Thanks… after downloading my phone works great with Vista.

Thank you, very much!!

Thank you so much. After spending hours trying to installing Phone Tool on my Vista-based notebook with no luck, I finally realized I should do some research. I found this forum and followed the suggested link for the drivers and they work like a charm! Thanks again.

Hmm, mine works fine with Bluetooth as well – give it a shot. Of course, I would connect first with USB, make sure it works properly (sync and all), THEN try Bluetooth. Mine works just fine with that method.

Hmm, not sure, but this forum http://thevistaforums.com/index.php?showtopic=9928 mentions something about a couple of missing files.

I would not think a RAID array would affect it – must be something with incompatible drivers or OS differences instead.

Great tip as well – I forgot that I had to switch to different USB ports during the process – Windows seems to use old drivers or something if it goes into the same port it has used before – changing to a different physical port (even only temporarily) after installing the Moto drivers will probably help clear up some users problems. This is true for any USB device, by the way.

I downloaded the driver to my new Vista loaded notebook, however when it searches for my phone, which is a Pebl U6 it says it cannot locate it and for me to manually search on a list, which I do with lots listed but it isn’t on there!!! It worked on XP, please help me!!!!

Hmm, make sure your Motorola Phone Tools is updated as well. I suppose it is possible the Moto driver does not include that model?

Ooops – yes it does list the Pebl U6 on the Moto site – I would have to think that it is your version of Moto Phone Tools, because mine lists that model.

installed the drivers but get failed message all the time help!!!!

Where can I find the download for Motorola phone tools 4.5.0benu.exe? or 4.1.4e? Please help. followed the above advice to no avail. upgraded to windows vista and still need help.

I downloaded the file above and Mobile Phone Tools does not seem to do anything differently. Is there anything I need to do after I install this program and open it on my computer to get mobile phone tools to recongnize my phone. I have a KRZR if that matters. Thank, frustrated with Vista.

Thank you for your advice above. I downloaded the program and opened within Vista. MPT still does not recognized my phone. I have a KRZR. Do anyone have any other suggestions? Thank you

Thank you for your comments above. I downloaded the file and opened it within Vista. MPT still does not recognized my phone. I have a KRZR. Can anyone please help me to get it to work. thanks

apristel’s Driver Guide:

http://www.motomodders.net/Default.aspx?tabid=55&forumid=12&postid=176837&view=topic

It’s made for the Motorola V3, but maybe it will work for the KRZR too.

when i try to save or transfer crops it gives me a failed message or mp3 codec is missing. please help!!!!!!!!!!!!!!!!!!!!!!!!!

You are a star!
Many thanks!!

Well thxz for the patch for the drivers. i have the V3 Razor. the Mpt still says bad reception… so it’s not fully connected to my phone. the Vista see’s it and charges my phone but MpT doesn’t wanna pick up reception with the phone. What should i do now?

thanks for your help

I’ve got te same problem with the mp3-codec…
It says: (translated from dutch) not-supported classification (mp3-codec is possibly unsuitable or is lacking). (or something like that..)
Can somebody help me with this codec problem ?
I have a Motorola RAZR v3.

Is anybody try to sync Mobile phone tools with Outlook 2007? please help me to sync with it.

I am using Vista with Outlook 2007, and it seems to work fine, although not so well if I try to sync Outlook with my Pocket Pc at the same time.

I have gotten the program to install…..but when i try to transfer new ringtones it keeps telling me that “Missing codec or unsupported format” so if someone could tell me how to fix this it would be greatly appreciated. My email is TruMUpet24@yahoo.com

Maybe this sites will help you to fix the MP3-Codec error…

http://www.looprecorder.de/tut_l3codec.php

http://www.vttoth.com/l3codec.htm

very very thanx…

thanx alot

Thanks for that. I had been looking for a driver to work with Vista for a while. I don’t know why motorola make it so hard. Couldn’t they just put these downloads on their regular site.

Unplugging and plugging the usin a dfferent port worked for me aswell.

Alan Bruno, Tony Huff, Tom – Thanks for your comments here. I followed your instructions, more or less and fiddled with the tings you guys talked about and got it to work. My Vista install is on my D drive because C was too full, so none of my old stuff, including Motorola Mobile Phone Tools showed up on my new Vista screen. (It turns Out I had installed Motorola Mobile Phone Tools on my K drive.) After your instructions, the thing worked, except for one thing – when MPT first comes up, along with the welcome-logo thing, I get an error message window displaying “Invalid registry key”. After clicking OK, everything works. I have since moved the Motorola Mobile Phone Tools directory from my K drive to my D drive and it works that way too. Thanks, guys!

I’m trying to get Mobile Phone Tools Version 3.0 to install on a Vista machine. (it’s a new PC, with fresh Vista-not an upgrade). My MPT 3.0 won’t install from the CD…. says its the wrong OS. But from all the above posts, I take it they all got it to work, or was that only because it was a Vista upgraded PC and MPT was installed on original PC with XP?
It’s because I have MPT 3.0, can I upgrade to 4.0 via internet free of charge??
Anyone know?? help.

nice typ, thanks

Not sure if you got your ringtones to work, but try this one. I got the same error message that you described, so I went here.

Maybe this sites will help you to fix the MP3-Codec error…

http://www.looprecorder.de/tut_l3codec.php

Make sure you do the step 3 and click on download. The file was listed on my computer, but once I hit download it worked!! good luck. I know how you feel and it was frustrating. )

uTorrent bro … download it for free there.

thank you so much for the first link. i went to it and it fiexed everything and I can enjoy my MPT again!!!

I can’t say how much this thread and all of your comments meant to me to get MPT working, I even re bought the newer version of MPT as my old V3 version didn’t seem to want to work including online updating.

One thing I missed which given my career is a joke that I missed it, is that you must take note if you are running 32 bit or 64 bit hardware. My new laptop is 64 bit and trying to follow these instructions while assuming I was still in 32 bit land didn’t work. As soon as I re-read this thread with a fresh mind and realized I was 64 bit and downloaded the correct driver package, it worked like a dream first time.

Thanks one and all for you contributions, this is truly what being part of an online community is all about….

Thanks so much for sharing this information. i’d spent half a day trying to make Mobile Phone Tools work, after I upgraded to Vista. I followed your instructions and it worked like a dream. My Mobile Phone Tools is now back up & running, just as it did under XP. My thanks again, Ian

I have a Moto E815 with the Data Kit, will this patch correct my software issue I am experiencing with Vista?

Well, I have not used that particular model, but I have no reason to think that it would not fix it, and I have not heard of anyone actually having more problems after trying it, so I would say “go far it”.

I would try plugging the phone into another USB slot.

Hmm, after re-reading this, I wonder if the engineers tested it on non-C drives? Easy mistake to make, but doesn’t fix the problem. Can you map C to the boot drive?

Thanks for the comments, Nigel. I am truly amazed at the number of people that have benefited from this simple bit of information.

Also sometimes when you plug in another USB device MPT tries to recognize that device as a phone and it fails so it might help if you unplug your other usb devices

Also I need help because when I try to update my MTP from 4.0 to 4.2 it says there is an unknown error.

It seems like there is a version between 4.0 and 4.2 – like maybe a 4.12 or something? I just reinstalled MPT on a new laptop, and noticed on one of the updates it listed 2 new versions. I decided not to skip the earlier version and installed them in order. Maybe that is it?

Ok so ive done a decent job of following the instructions you guys have given. i have phonetools working on vista. i used this program before on a different computer before i got a laptop. ill plug in the phone and run the program, but once there plica of my phone pops up on my screen and im able to select options, theres nothing on the screen of the replica. i remember it reading my provider and my service strength. the screen is just blank with a cursor. any help with that?

I need motorola phone to work with viata

Just a note.

It was not working for me, I had to goto Device manager and install it, it was showing as a not installed device.

Then it worked fine.

It worked for me. Thanks

If you don’t understand, you probably don’t need to know.

does anyone know how to fix the mp3 codec thing? its getting to be a huge pain.

I have followed all the instructions above and nothing has worked. The program does not update to 4.2 and does not recognize my phone, a Razr V3C. At one point, Vista installed it successfully, and Mobile Phone Tools would still not recognize it. Any help would be appreciated. Thanks.

Hmm, If you have the original MPT disk, I would uninstall then reinstall to see if you can upgrade then. Remember, when you check for updates, DO THEM IN ORDER! There is one screen that presents 2 updates, one newer, and it is very tempting to just go to it. Don’t. Do them in version order.

I’m pretty sure you have to have the latest version of MPT to work with Vista, so that is the first thing that must happen.

I would think that if you have the latest version, AND you have the Motorola drivers linked above, that then the phone would get setup after a couple of tries. Don’t forget to try another USB port, just in case.

I can’t seem to get it to get past the initial (installshield wizard) screen after I pop in the cd for MPT. I’m running Vista. Did anyone else have this error? Please help.

thank you all , got the driver still could not get it to work then reread the comments here and went into device manager and the exclamation mark was on the phone but sent it to reinstall driver and it found the new one and tadaaaaa

thank you was sooooooooo frustrated as used to just plug in and charge when working

Alison

I re-installed the drivers posted above, and restarted MPT again. The I connected the phone and it recognized it and installed it this time. Thanks for your help Tom. For all of you trying to install this in Vista keep trying because this works. Thanks again.

I had no idea that there were so many people that needed this – thanks for your kind comments.

I’ve downloaded all the drivers mentioned but I still get the mp3 codec message when trying to transfer files to my phone. Is there any way to fix this? Please help.

I followed your instructions and was able to get the phone working. However, when I try to run Live Update, nothing happens.

I downloaded the Check Live Update (CheckLU.exe) utility from the support site and it says that I am not an administrator. Everything else shows fine. I verified that I am configured as an administrator and not as a standard user.

Anyone else have this happen? Anyone find a solution?

Thanks!

I got 4.5.1c working in Vista Ultimate after tweaking the registry with respect to mp3 codec. That was with an adminstrator account. When exiting, I get prompted to permit a silent upload of a .reg file to HKCurrentUser.

The contents of the reg file are just user settings and are harmless. It’s a rather primitive way to edit the registry, though, and non-admin accounts won’t be able to complete it.

Other than that, it works in my administrator acocunt for a RAZR v3. I can edit music files, save as mp3, and transfer to/from the phone.

If I switch to a different Vista user account (my daughter’s, whose phone this is for) I cannot connect to the phone with Melody Studio. It seems to run, but clicking on the ‘my phone’ tab gives a message that ‘cannot communicate’.

If I try File Transfer Studio, the phone beeps and boops, but the Mobile Phone window is empty.

Can anyone suggest resolutions? I got the mp3 codec regedit fix here, and appreciate the help. More wisdom would be wonderful.

Well, now that I switched back to my admin account, I can’t connect for file transfer now, from either. I have downloaded and installed the latest USB drivers from Moto Dev and rebooted. No improvement.

After about 2.5 hours of effort I was able to get MPT working on Vista. Here is the sequence I followed [note UAC is turned off]:
1. Uninstalled previous installation that would not update to v4.51c, rebooted
2. Reinstalled from CD [v4.04]:
2.1 Browsed to the install CD in Explorer, went to Boot directory, right click on setup.exe and select properties, on the Compatibility tab selected run this program in compatibility mode for winXP SP2, select OK and then double click on setup.exe to start the install
2.2 Whenever Vista asks about unsigned drivers, chose Install Anyway
3. Rebooted the machine, launched MPT, first attempt to run update Wizard not successful due to firewall blockage
4. Plugged in a phone and launched MPT, got to main application and selected menu/setup/update
5. Updater reported 3 files to download
5.1 v4.04 to 4.21a [14.26 MB]
5.2 v4.21a to 4.36 [17.76 MB]
5.3 v4.36 to 4.51c [20.65 MB]
6. Downloaded all three files and seleced install
7. MPT is closed down by the updater, also unplugged the phone
8. Takes quite a while to install the updates, again selected Install Anyway each time I was asked
9. Started MPT, plugged in phone, recognized ok by Vista and MPT
10. Started Melody Studio, when trying to transfer a ring tone to the phone got the mp3 codec error message.
11. Followed instructions to update registry here
http://www.looprecorder.de/tut_l3codec.php
12. Ringtone successfully transferred

(Replying to myself for the benefit of others.)
I got this working by turning the phone off, then back on. Why that would matter, since nothing gets installed on the phone (to my knowledge), I have no clue. But it works now.

Thank you very much. Your info was very helpful. I have spent the last 3 days looking and on the phone with absolutly no help for Motorola Phone Tools and Microsoft.

Hello:

I signed up to Motodev and created my password, but it did not state what my login is? When signing in to get file what do you put in the login box?

Thnaks In Advance!

Mark

your email address, I believe

This is what I’ve been looking for, great job, and thanks for sharing. The problem I’m now facing is I can’t seem to reach the driver .zip file due to my limited connection. Can you please put the file in a file-hosting website and send me the link? Thanks a bunch..

I was tried more then 5 tims to install motorola phone tools on windows vista .after installation when i connect my moto razr v3i phone it .cannot accase .and sows that ur phone is not connected or a phone divice is not found etc .how can i solve this problem ?……..

I run Vista Business. My MPT installation isn’t working well. It cannot update to latest version, cannot detect my V3x, everything doesn’t seem to work normally. Can anyone out there help me with this problem?

Can somebody tell me what the version should be? I downloaded the driver MSI, which states that it’s version 2.7.6 (in it’s name), but after running it and plugging in my phone, in Device Manager, the device (which I’m guessing is Modems/Motorola USB Modem) has a driver version 2.7.0.0 (modified April 2007). Does that sound correct?

Alternative site to download the drivers:
http://handheld.softpedia.com/get/Drivers/Motorola-Handset-USB-Driver-for-Windows-32-bit-38123.shtml
If you have any trouble to download it at the MOTODEV site, try it.

I have windows vista and I installed the drivers off the site to get my phone connected. well it works fine but the only problem i have is when i try to set up with internet it gives me an error message after i put all my settings in. I know they work because it did on my xp compter. someonwe please help

Omg I just want to thank you for posting this.
I have been trying to get this program to work right for weeks now. I have done everything else that everyone has said to do and nothing worked until I found your post. I did step number 3 hit download, ignored the warnings, and opened up MPT and got a song to transfer to my phone!!!

I have spent countless hours trying to figure this out, I have it all working thanks to Oliver’s most recent post.

I have everything working down to the melody studio or at least I thought, it seems my phone doesn’t want to work with me here at the moment in terms of me adding my person ringtones as either .mp3,wav,amr,adp these are the only opinions given to me.

The last two obviously don’t work, but wav & mp3 work on my razer, its just my phone won’t let me select any of my new added files as ringtones, and I already have a few mp3.files on there as ringtones.

I’m really confused by how diffcult this has to be and if anyone can lend a helping hand it will be thanked muchly.

I used a slightly different method to install on my machine with complete success. HEre you go:

From a clean Vista Install, from an Admin account:

-Installed the REG fix at http://www.looprecorder.de/tut_l3codec.php
-Installed the updated drivers from the MOTODEV site at the beginning of the post
-Installed the MPT 4.12 CD
- Allowed update to 4.21
- Plugged in the phone when told

This resulted in immediate success, including MP3 upload to phone, which had been unsuccessful on another machine.

You guys Rock- this is why I pay $40 a month for internet.

Addendum- I have since updated the software to 4.51 by right clicking on the start menu icon labled “Motorola Live Update” and choosing “Run as administrator.” Apparently the software does not want to run under non-elevated privileges in Vista…you get a warning each time you start, but this occassional check for new software should be sufficient.

Great…thanks…it works…

I m currently runs on 32 bit OS. Is there anyway to get the MPT that support Vista?

thanks for your help and save my time.

Hi, I’m using MPT 4.51c in Vista Home Premium. Everything works great, the program recognize my Phone (Razr V3) and I can transfer images, videos and MP3 with no problems. The only issue is about the silent upload of a .reg file to HKCurrentUser when exiting the application. Is It normal? How can I fix it?

Thanks in advance…

Hi all, what I had to do to work with MPT4 in mi Vista Home Premium was the following. Download the drivers (top of this page), install them, install MPT4 (select Run as administrator), set the compatibility of the program to windows 2000, reinstalled the drivers, and finally installed the codec. Hope this works for some of you. Everything is in this board.

i need Motorola Phone Tools (MPT) version 4.5.1c for my vista OS

I cannot seem to be able to install the motorola phone tools beyond the phone setup wizard stage with vista. The damn system cannot find compatible drivers for the modem (motorola Z3) in the installation disk (that came with the phone) both automatically and manually. what to do guys HELP. I have to run everything on windows xp coz i cannot get it to work on Vista.

The easy way to install on Vista which worked for me is right click and run the Motorola Phone Tools installer (4.04b) as administrator. Let it install then it will start to Live Update as part of the install process to version 4.5.1c. Then it will give you loads of warnings about unsigned drivers which you allow to install. Once installed you need to run the program always as administrator (right click icon and change settings in Properties – Compatibilities – Privilege Level) and it works fine with my L6 phone and Outlook 2007.

I did get the missing codec error when using the Melody Studio but all I had to do was change one registry key to fix that as detailed here: http://www.looprecorder.de/tut_l3codec.php

a59c7c65c60ae052332b6370712bb26d…

a59c7c65c60ae052332b6370712bb26d…

Hey man! Thank you so much i´ve been trying to transfer songs to my cell and thanks to you i finally did it. This windows vista has many problems i don´t like it very much

MPT version 4.5.1c O/S Vista ultimate
phone V3xx
Issue: After clean install MPT will auto switch mass storage to Modem modem only once. Phone is by default on data mode. When connected to pc it is seen as mass storage. Start MPT can not detect phone device(Still in Mass storage mode) will not auto switch to Modem mode like it did the first time:
Solution:A work around you must go to your phone USB connection setting and change the default mode to communication. disconect and reconnect phone. It should now be in modem mode. start MPT and it will now detect phone. If you want your phone to be as mass storage you will have to change your setting on the phone back to data mode. Motorola will need to fix this it is a bug

i recently purchased a rizr and was trying to get it to work with the newest motorola phonetools i have. i have 4.5 and im trying to use it on vista but i get keep getting an error message talking about an mp3codec. is there anyone that can help me out with this?

Thanks to Tom and Alann Bruno, for your very helpful tips! I finally got the phone tools to work, by installing the download from Motorola’s developer page, then uninstalling and reinstalling MPT 4.0 from my CD, along with the subsequent updates. Not sure if this was significant, but I also tried plugging the USB cable into a different port (it didn’t even ask me for the type of phone this time).

All in all, your website saved the life of an innocent laptop and a brand new KRAZR phone! I’m going to e-mail Motorola, as I don’t know why they don’t have this kind of help on their download/FAQ sites. I’m not a developer, so I never would have found this update on my own. Weird!

2a5cb2b7d46999629a8c8e3686317dd5…

2a5cb2b7d46999629a8c8e3686317dd5…

i found that by going to control panel >programs >use an older program with this version of windows under programs & features and choosing from the list works just fine

hey dude..!

thanks a million..!

Okay… what about Vista 64? does it matter? i am at work currently, but at home is where i have 64bit Vista.. i could not get it to work before, but hopefully it is reverse compliant and will work in a 64 bit environment. thanks!

thanks

mine just stays on intializing…please wait…when i go to setup > sync settings it says it cant find the phone.

Also my device manager just has a USB modem under modems…is that right?

please help

wow realy wow

this is the best site

lov you loads & loads

ok, so I have installed MPT, and also the driver fix as described above, but MPT still will not detect my phone. I run the program and it says to plug the phone in, so i do, and it says “please wait, your phone is being installed and set up” and then it pauses for a second, and gives me a message saying “MPT has not detected your mobile phone” any suggestions? I have a Razr and am running Vista. Pluggen into back usb as well……

this is an update for a Razr V3xx version with 2gig microSD. somehow on the microSD card there was a file on the root directory of th SD card named WMPInfo.xml. if you see this file delete it it’s not needed. the only directory you should see on a V3xx on is Mobile. That is all I have. After I removed the file With my data connection set to memory card. Assuming all drivers are up to date ie vista x32 or vista x64 with the phone connected it should recognize it like a flash drive. if it does that’s a good sign. start MPT and it should now recognize and autoswitch your phone to modem modem. Now if you have unlimit internet like I do I can now click on internet connections and and use the 3G speed to surf the net behind our comppanies firewall weee.

plz give us urls for free download

It Did Nothing, It Still Didn’t Detect

Brandon, you might want to review some of the comments here; there are some other tips to help you get it working.

i went to this site

http://www.looprecorder.de/tut_l3codec.php

like you guys suggested to fix the MP3 codec problem….but i’m having a problem understanding what you guys are talking about.

i have windows media player 11 installed (i think), i made sure that l3codecp.acm existed, but i don’t understand the 3rd step….when i click downlaod, it just sends me to another page that has the same info. listed on the first page…also, i don’t have the last 2 items in the 3rd step…how do i fix this?….any help please? thank you

Can u please help me? Finally my Motorola Phone Tools is working with Vista, but I have another problem: how to send my contact from phone to Windows Mail?? I transfer contacts from phone to computer, but I dont see contacts in Windows Mail?!
Thank you.

Thank you very much!!!!! This is a great help..
Thank you from the bottom of my heart..

Hi,
On the advice of a Alltel tech. I purchased Motorola Tools 4.0 for $50. Even though the box doesn’t say it supports Vista, I was told it works.
I tried it, It didn’t. Apparently it can’t find my first generation Razr drivers. As a matter of fact when it goes online to look for them, the program stops in the middle of the search. I’m getting ready to dump Vista and load XP into my new laptop as a last resort. Any other suggestions? Anyone?

Gary – don’t give up and don’t trash your O/S, just yet. Check out my comments on July 16th, as we both have Vista and a Krazr.

P.S.

Good luck!

i have vista and a krzr and the main reason i have MPT is to put my music on my phone as a ringtone, but i always get the “MP3 codec missing” error…

I’ve tried going to the website, that you have all suggested:
http://www.looprecorder.de/tut_l3codec.php

but it doesn’t seem to work for me, or i must be doing something wrong….any help would be greatly appreciated, thank you.

it was working, i was in the middle of making a ringtone and it disconnected by itself
but now it stopped
and everytime i try to redetect, the driver installs itself to a USB for 10 seconds, then quickley starts to uninstall it with the exclamation mark
and suggestions?

ok nevermind, i figured it out, needed to ACTUALLY download it, haha, thanks for everything!

NOT ! Spent half the day trying to get Vista to recognize the RAZR … went in the other room, popped it in XP Pro and it flew like abanshee !!!!

Sorry Vista users … we’ve been had again !

Okay I have a similar problem.

I can connect to my moto a630 via bluetooth to my Vista PC.

I can move things off of the phone, but I can’t move anything onto it. I tried moving some ringtones and it says “Request denied by phone (Internal server error (0×50))”. The only answer I found anyway about that error says to unlock the keys. The keys are not locked.

If I try a second time in a row it starts to move the mp3 and then after about a minute of trying my phone disconnects and I get an error “The communication link has been broken by phone.”
I’ve tried to reset the phone, and Vista and no dice.

help.

Ahhh! You are so awesome. Thank you SO MUCH. I’ve been struggling with my Razr/Vista for ages! I was about to re-install XP and just forget about Vista cause I’m having so many compatibility problems. I still need to figure out how to work my printer with Vista – but! At least you helped me solve my Razr problems. Thanks again! xoxox!!

When I try to make a ringtone i get this eror message: Unsupported Format
(mp3 codec may be innappropriate or missing) Help!

Okay (typing with gritted teeth), I have tried all the advice above….I have installed the driver after I installed MPT. Still didn’t recognize my phone. I uninstalled everything – then installed MPT THEN the driver. Still didn’t recognize my phone. I’ve tried to go into device manager – it shows nothing even though EVERY time I run through the setup and get shut down, the little task bar comes up and says Motorola Modem successfully installed. Please tell me what I’m doing wrong…. my KRZR is getting very close to crashing out the window alongside my new Vista computer.

Thanks!

Hi

I am also dying to connect my MotoRokr E6 with MPT v 4.0 ( given with box) ….on Vista Ultimate version.
I tried doanloading suggested motorola usb driver… still no go…
help me plz.. Thnx n Regds

I just want to tell everyone having this problem there is hope, this download works perfectly. You just have to do it just like this: Open divise manager. Under modems right click the motorola phone and click uninstall. Then uninstall Motorola Phone Tools. Then download and install this driver file. Now plug in your phone. This forces vista to assign a driver to it and since the only file installed is the new one it will assign it correctly. Next, unplug your phone and install phone tools and update it. Then open Phone tools and plug your phone in when it says to. It should work fine and if you were getting the ras entry creation/modification error when you were trying to connect to the internet you shouldn’t get it any more. Thanks guys, I was so mad when I couldn’t get mine working on my new computer, but you have really made my day!

Brian, you probably should look for a program called dbpoweramp music converter. With it you can run your mp3′s to any bit rate you like and it works just fine with MPT’s.

unknown fucking error. i tried everything….even what troy silvers suggested….but nothing works. the phone just doesn’t get detected by the software and it crashes when i try to do it manually. NOTHING worked….this fucking CD is going out the window and i will NEVER buy ANY motorola product….crappiest piece of shit ever made by anyone…works fine on xp but they are too fucking lazy to make a universally working driver. I AM SOOOOO PISSED OFF AT MOTOROLA. i waisted 2 hours on a computer trying to get this piece of shit working but it is IMPOSSIBLE to make it work. FUCK MOTOROLA.

Followed the steps as explained.
Flawless installation on my new Hp Media Center with
Vista OS

Roo,

I was running into that same “unkown error” code. What I did to get around it was run it as an administrator. To do this I went into start, right clicked on the program and the option to run as administrator came up and away I went. This will allow you to run Live Update. Hopefully this helps… I’m still in the middle of it. Have fun.

Everytime I try to install the new drivers for Vista….. i get a Windows Installer error message: the System Admin has set policies to prevent this installation.

i am the admin of my computer. didnt think vista had a check list of can and can’t driver downloads.

where can i change this?

Thanks ;]

Victoria, here is a link to some things that may help you: http://www.vistax64.com/vista-general/58473-system-administrator-has-set-policies-prevent-installation.html

Thx for all the help was able to get motorola phone tools running by following this help.
Then ran into mp3 codec problem saw someones suggestion to go here an follow step 3 http://www.looprecorder.de/tut_l3codec.php downloaded the .reg file double clicked it an i could now convert mp3s to ringtones.

Now im stuck on videos i try an convert a video to my phone and it seems to just sit there doing nothing no errors just sits there saying generating video track but progress bar never moves and doesnt appear to be working.
im trying to convert a 3min video ive left it sitting for about 5mins but still nothing seems to be happeneing so i have to go into task manager to end task.

Anyone know how to fix this problem??

Excellent is the word. Thanks a Ton

I have a dell laptop core Duo 2 on it with Windows Vista Business. I wanted to transfer pictures from my Motorola V3 to my laptop. I downloaded the Motorola Driver from Motorola site and I could able to charge my mobile though the USB port. I installed Motorola Phone Tools 4. After the installation it asked me to download the updtes, I allowed and after the installation is gave me unknown error message box. If I click ok, MPT open and asks me to plug the USB to phone, when I do that, it recognizes the phone but after half the installation, it says cannot install the phone. I tried uninstalling both, and installed MPT alone and then latest driver but it still says the same.
I tried recognizing the phone manually but the driver list is EMPTY. Can somebody help me out?

THANK YOU!! I couldn’t get MPT to transfer any melodies that I had cropped, and the codec you linked made it work! Thanks so much!

Thanks guys working great even with connection via Bluetooth.

Couple tips. Run the installer and the program in Xp compatibility mode.

The wireless connection is great, totally automated. I just run MPT and my phone ask’s me permission to connect to my laptop through bluetooth.

Fully functinal.

IM HAVING TROUBLE WITH MOTOROLA PHONE TOOLS IM HOPING SOME1 CAN HELP ME OUT!! I HAD THE MOTOROLA V360 AND I USED THIS PROGRAM WITH IT AND IT WAS PERFECTLY FINE I BACKED UP MY PHONEBOOK. BUT I RECENTLY LOST MY PHONE AND ALL MY NUMBERS ARE IN THAT PHONE OF ALOT OF OLD FRIENDS AND NOW I HAVE A MOTOROLA V3 RAZR THAT I HOOKED UP TO IT AND I WANT TO SOMEHOW GET ALL MY NUMBERS ON TO THIS PHONE IM HAVING TROUBLE DOING THAT. AND EVEN IF THERE IS ANY WAY I COULD JUST OPEN THE FILE WITHOUT HAVEING TO HOOK UP THE PHONE WOULD WORK AS LONG AS I CAN GET MY NUMBERS.

PLEASE SOME1 HELP ME OUT THANKS ALOT THIS WILL BE GREATLY APPRECIATED.

Any hints on install and set up with bluetooth instead of USB port?

Thanks!! I finally got Morotola phone tools to work after i did this.. I was getting so frustrated.

Any change of “setting of MODEM or connection” will cause “RAS entry creation/modification error” again! How come? How to prevent it?

PS: Since I need to set APN to “internet”, I have to change the setting of
MODEM…

hi there , just want to say thanks like everyone here. the drivers worked like a charm. one thing i would like to share though is that i was unable to make MPT detect the phone even after installing the drivers initially . this happened because i was not running MPT in administrator mode. i thought it would automatically run in that mode but apparently it doesnt. you have to right click on the MPT icon wherever it is (usually the desktop) and then select “run as administrator”. i did that and bingo! , it detected the phone just fine. hope this helps. thanks again.

Works! Great! thanx alot

This really works guys.

First you have to install that Handset_USB_Driver-32_v3.1.0.msi without any of your MOBILE PHONE TOOLS installed (if you did, uninstall it from your control panel)

Then run that MOBILE PHONE TOOLS, then you are ready to go.

It was very easy except that I have to uninstall my MOBILE PHONE TOOLS first.

good luck!

-James

p/s i think that’s what instruction says…..

I just want to say many thanks to everyone who posted comments here.

I had just about every problem that you could have, but by following the instructions on this site I have sorted everything out and even just had a successful transfer of a tune to my phone – YAY!

So thanks again to everyone who took the time to post, even comments like switching usb ports and switching off UAC were very useful.

Cheers!

Kathy xx

Wel, I have to thank you all for all your comments above. I have been struggling a week with this problem and thanks to these comment I have succeeded. Thanks.

This really helped me get MPT working…not even Motorola could help me! Thanks so much for posting this.

I clicked on the “here”, downloaded the file several times. The file name changes each time. It is not an executable or a zip file, so I don’t know what to do with it. Any help would be apprecited.
thanks.
al

I echo Al’s comments…. my Vista PC says it can’t find a programme to open the download, and Als’ correct… it is not zipped. You can only find or run the programme when you download it… Odder and odder!

HELP PLEASE!

Colin

Al, Colin:

Apparently, Motorola updated their driver and download link, so the link was broken. I have fixed it, and it is now pointing to the correct page. I have not had a chance to test this version because I gave up on Vista and switched to XP and Ubuntu for all my PCs. Maybe you can tell us how the new ones work?

Tom,

Well done. I uninstalled everything I had done. Then started afresh by dowloading the file, which suddenly appeared in the programme list as if by magic! (Hmmmmm!), re-installed the tools and actually found that it was able to download the current updates. Hey Presto! All worked and is fine.

Did I say “magic” ?

To anyone else struggling with this… give it a go!

Colin

Wow after hours of searching for that Fraunhofer codec I found this site and followed the easy click and install. Worked perfect! I miss my windows XP but my other laptop fried so I had to buy a new one and needless to say Vista is the only thing available….

I have Motorola V3i (itunes) and have used Vista with it before and got it to work but had to reload cuz of a trojan. I am using MPT v4.51c and it will just not conect to the device even with the patch from motorola and changing USB ports…I cant find it in the device manager…. HELP PLEASE!

YOU ROCK!!!! Thanks for the easy fix…I was about to start beating my head on the wall in frustration until I found your solution!!!!

Thank you soooooooooooooooooooooooooooooo much!!! I have been ripping my hair out for hours trying to get the mp3′s on my phone! I tried several different codec packs and nothing worked but yours worked perfectly! WOOOOT! =)

I got the motorola phone tools to work on vista, but now I have encountered a new program. I tried to use the ringtone studio to create a few custom ringtones. I could edit the songs but when I try to save them the program had an error and wouldn’t save in MP3 format! My only option was to save the ringtones in WAV format. The Razr V3M does not recognize WAV files so these were useless to me. Any ideas why I cannot save ringtones that I create. (When I used MPT with my old PC, which had windows XP, it worked perfectly. But every since I got a new PC with vista I cant get the ringtones to save as mp3.) Help please!!! Thanks

I got the motorola phone tools to work on vista, but now I have encountered a new problem. I tried to use the ringtone studio to create a few custom ringtones. I could edit the songs but when I try to save them the program had an error and wouldn’t save in MP3 format! My only option was to save the ringtones in WAV format. The Razr V3M does not recognize WAV files so these were useless to me. Any ideas why I cannot save ringtones that I create. (When I used MPT with my old PC, which had windows XP, it worked perfectly. But every since I got a new PC with vista I cant get the ringtones to save as mp3.) Help please!!! Thanks

I went to that link and followed the steps (downloaded WMP 11, Verified the file l3codecp.acm, and verified that the following registry keys were set). I still keep receiving the message “Failed to Create File” when I try to save to my PC, and “Unsupported format (mp3 codec may be inappropriate or missing)” when I try to transfer files directly to my phone. I don’t know if this matters, but when I tried to install Windows Media Player 11 it wouldnt let me because it said I had a newer version already installed. I also had trouble understanding what these directions mean in step 3:
See also: Description of the Microsoft Windows registry

Tip: You can extract the files that are included in wmp11-windowsxp-x86-enu.exe by the following command line, without installing the Media Player:
wmp11-windowsxp-x86-enu.exe /T:c:\extract /C
l3codecp.acm is included in the extracted file wmp11.exe:
c:\extract\wmp11.exe /T:c:\extract\wmp11 /C

Can someone please help so i can save ringtones and transfer!!!!! Thanks

I have a RAZR V3x. Have tried every driver out there, including the one at in this post. I’m running Phone Tools 4.5.6a and Vista Business 32bit.
I can get everything to work except connect to the internet.
Have tried uninstalling the whole schkebang and reisntalling as suggested, but no joy.
Please help, think I might go mad!

i have a l7i.
i run vista. i got mpt 4 and the new 32 bit drivers from motodev. After the mpt is installed and phone is plugged in, it detects it as a unknown modem but not as a phone. But when mpt is off, i can use the phone as a usb memory device since vista detects it.
Do the drivers support l7i? help me guys….

Thanks a tone dude….

I was breaking my head on this issue from past 2 days, and at last I found your post.

God bless you !!!